SW-116797 - USA (Arkansas) - Cloud-Based Phone System - Deadline August 21,2026

(1) Vendor needs to provide cloud–based phone system.• Cloud based system preferred for multi–site solution.• 24/7 vendor support with training for phone system and call center software.• The ability to use a handset, desktop, or mobile application.• Automatic Call Distribution• Call Queueing system• Paging options through existing overhead ceiling speakers and loudspeakers• Business SMS and MMS• Call center management solution• Real–time dashboards accessible through web browser and kiosk on commercial displays• Online Fax Capability• Presence management• Call reporting with key press events. • Hot desking • Call supervision or barging (2) All questions must be submitted no later than August 12, 2026.(3) The contract period will be for one year.