SW-118598 - Ireland - Service Management Tool - Deadline September 22,2026

(1) Vendor needs to provide service management tool. • Support for aligned processes, including Incident, Service Request, Problem, Change, Release, and Knowledge Management, etc.• Self–service capabilities through an intuitive user portal and service catalogue.• Workflow automation to improve service delivery efficiency and reduce manual effort.• Comprehensive reporting, dashboards, and analytics to support operational management and continual service improvement.• Integration capabilities with existing enterprise systems• Configuration Management Database (CMDB) and asset management capabilities.• Strong security, compliance, audit, and governance features.• Flexible configuration and administration capabilities with minimal reliance on custom development.