EXTRA-79380 - USA (Santa Fe, New Mexico) - Employee Assistance Program Service - Deadline December 7,2026

(1) Vendor needs to provide employee assistance program service to the government authority located in Santa Fe, NM.• The successful Offeror will also support statewide access to services, including telephonic and virtual service options, outreach, training, and program promotion throughout the term of the contract.• Provide Employee Assistance Program (EAP) to assist employees and eligible household members with personal, emotional, financial, legal, and work–related concerns that may affect well–being or job performance.• The EAP is intended to function as a preventive, supportive, educational, and crisis–response resource. – Members shall have access to confidential, timely, empathetic, and professional support for concerns including stress, grief, financial issues, relationship issues, workplace concerns, and major life transitions• The Contractor shall serve as a strategic partner to agency and provide reliable access to counseling, crisis intervention, digital tools, expert guidance, work–life resources, and organizational support.• The Contractor shall apply industry best practices, innovative approaches, and operationally sound processes to support member access, program effectiveness, and continuous improvement.• The Contractor shall provide multiple communication and service channels, including, at minimum:– A dedicated toll–free telephone line;– Secure video counselling;– Online appointment scheduling;– Live chat and secure electronic communication;– Text–based support when clinically appropriate; and– Accessible alternatives for members who require language assistance or disability–related accommodations.(2) The contract period will be for one year.