Emergency Medical Evacuation Services

Global Affairs Canada is seeking to establish a contract for the provision of emergency medical evacuation and support services on a worldwide basis, twenty-four hours a day, seven days a week (i.e., 24/7) for Canadian government employees and their dependants assigned to Canada's missions abroad. Global Affairs Canada through its FSD Services and Policy Bureau is mandated to provide client oriented advice and administration of the Foreign Service Directives to all Canadian government employees and their dependants who are assigned to Canada's missions abroad and who are subject to the provisions of the Foreign Service Directives. Employees serving outside Canada are required to have comprehensive coverage under the Public Service Health Care Plan (PSHCP) for themselves and their dependants to ensure that they have sufficient health care coverage. As a result, standard health care coverage for employees and their dependants does not form part of the Department's service requirement. However, the PSHCP does not provide coverage for medical emergency evacuations and case management services. Therefore, the Department will require a Contractor to provide these services. The Contractor will provide a range of medical emergency evacuation and case management services on a worldwide, 24/7, basis including emergency medical evacuation, medical call centre services, medical case consultations and management, referrals, and health care travel consultations to employees and their dependants at all Canadian diplomatic missions and posts outside of Canada. The contractor’s services must be available in both Official Languages of Canada (English and French).