SW-120523 - USA (Missouri) - Web-Based Inmate Telephone System - Deadline November 3,2026

(1) Vendor needs to provide web–based inmate telephone system.– System shall provide a web–based interface for administering the inmate phone system.– Interface shall include administrative rights control for adding, deleting and reporting on user activity, blocking numbers, PIN administration, call detail listings, and recording and playback of telephone calls.– System shall allow inmate calls to be restricted to a minimum of 15 minutes.– System should have the ability to complete outgoing collect, prepaid debit, calling card, and called party credit card calls.– System shall be able to provide toll free calls to local area law firms and bonding companies.– System shall be able to detect, notify and prevent three–way or conference calls, except forthose calls to attorney’s or other approved numbers.– System shall detect the difference between an accepted call, and an answering machine, busy signal, or other telephone activity.– System shall be able to block access to an unlimited number of specific telephone numbers upon request. – System should have the capability to suspend an inmate’s privilege for placing a call and set a beginning and end date without the need to manually reenable privileges.– Feature shall allow authorized personnel to monitor a call, from any designated remote location, while the call is in progress.– System shall alert the called party of the per–minute cost of the call prior to acceptance.– System shall be password protected to permit only appropriate facility personnel access to the system.(2) The contract period will be for five years.