SW-118009 - USA (West Virginia) - Web-Based Unified Health Mobility Platform - Deadline August 25,2026

– Vendor needs to provide web–based unified health mobility platform. – Provide design, development, deployment, and hosting of the rural health link unified health–mobility platform.– Platform is a statewide technology solution connecting patients, providers, non–emergency medical services, and other transportation resources to ensure rural residents can reliably access healthcare.– Real–time ride scheduling and dispatch.– Patient eligibility verification supporting Medicaid and uninsured pathways.– Dispatcher dashboard with real–time trip visibility and GPS tracking.– Member portal through which members and facilities will schedule, manage, and track transportation requests.– Web–based or app–based provider inquiry system enabling providers to access trip authorization information, status of trip requests, and member eligibility information– Ability to process and handle urgent, same–day, evening, weekend, and holiday trip.– Operator account management with administrative oversight of all associated subcontractors and drivers.– Background check status and renewal tracking.– On–time pickup and drop–off rate tracking at the driver, subcontractor, and operator level.– Patient satisfaction scoring via automated post–ride feedback.– Capable of integrating for member eligibility verification.– Ensure that data maintained by the platform is not used, released, or sold without specific authorization from the agency, regardless of whether the data has been de–identified or included with a limited data set.– Customizable dashboards are accessible to agency administrators, operators, and subcontractors at appropriate permission levels.– Platform must be capable of processing member and provider extract files provided by the agency and reconcile any discrepancies.