ITES-10942 - Ireland - Managed ICT Services - Deadline September 28,2026

(1) Vendor needs to provide managed ICT services.– ICT is moving to a new ticketing system build into it’s current RMM / asset management system, NinjaOne, as this system controls endpoint management, patching for both laptops and servers and security management.– Incident analysis and assignment.– Service desk update frequency.– Service management process.– Service management and reporting.– Service desk.(2) All questions must be submitted no later than 17 September 2026.