SW-115837 - USA (Virginia) - I-Lottery System Support Service - Deadline September 23,2026

(1) Vendor needs to provide i–lottery system support service. • Player–facing Website and Mobile App: website and mobile app are platforms where players navigate to engage with their player account, Lottery games, Lottery Rewards, and additional features and information. Players utilize the mobile app for scanning tickets to determine if they have a winning ticket along with entering it into Lottery Rewards or other promotional drawings.• Platform with Player Account Management: Digital platform is the software, service, and hardware that permits Lottery players to securely purchase lottery games, account for associated wagers and winnings, and manage their player account in a user–friendly manner• Customer Relationship Management: customized version of the Bloomreach platform, the Lottery team communicates directly with players through both automated and customized SMS and emails that can include a number of different promotional offers.• iLottery Customer Service: internal customer relations team, the NPi Player Support Center (PSC) works directly with players specifically on iLottery account management and/or game issues.(2) All the questions must be submitted no later than Aug 19, 2026. (3) The contract period will be for five years.