SW-120297 - USA (Maryland) - Cloud-Based Closed-Loop Referral System - Deadline October 29,2026

(1) Vendor needs to provide cloud–based closed–loop referral system. – Agency seeks to implement a centralized digital platform solution that will:- Facilitate management of referrals and communication among CCHD and their community service providers.- Improve accountability and client outcomes through closed–loop referral tracking, automated workflows, and reminders.- Support the execution of efficient case management and care coordination.- Integrate scheduling capabilities for appointments, services and events.- Reduce reliance on spreadsheets and manual reporting processes- Provide real–time reporting for all platform activities and utilize dashboards to provide leadership with a high–level view of platform activities status and progress.- Enable mass communication tools for efficient outreach to service providers and clients.– Core Technical and Functional Requirements:• Achieve community partner customization and generate unique, trackable and customizable referral links for community partners.- Execute automated notifications via securing messaging, email or in–platform dashboards when a referral is sent, accepted or updated.- Execute direct secure messaging between the health department, community service providers and customers.• Have the capability to support comprehensive scheduling architecture supporting cross–clinic calendars across multiple separate clinics and service lines.• Scheduling system calendar integration for appointment and resource scheduling.• Provide case management functionality from admission to discharge.• Platform must exhibit robust safeguards.• Support for Role–Based Access Control and Multi–Factor Authentication.- Implementation — Provide implementation and configuration services with a defined project plan and timeline.(2) All the questions must be submitted no later than October 22, 2026.