SW-117585 - USA (Texas) - Utility Billing and Customer Information System Software and Implementation Services - Deadline September 3,2026

(1) Vendor needs to provide utility billing and customer information system software and implementation services.– The system must integrate all aspects of utility operations including customer account management, billing and collections, meter reading interfaces, service order processing, payment integrations, and customer self–service web access.• Implementation Flexibility: Acknowledge that implementation sequencing, integration priorities, and phased deployment requirements may evolve during project planning based on operational needs, budget availability, and City priorities• Ability to Meet Project Deadlines: Respond and deliver implementation services, issue resolution, and project deliverables within agreed–upon project timelines and service level commitments.• Labor, Supplies, and Services: Provide all necessary labor, software, configuration, materials, and professional services required to implement and support the system.– Customer Information System (CIS)• Customer account creation and maintenance• Residential and commercial account management• Account history tracking• Deposit management• Customer notes and communication history• Location specific notes• Move–in and move–out processing– Utility Billing• Multi–service utility billing• Flexible rate structures• Tiered and seasonal rates• Penalties and late fees– Meter Reading and AMI Integration• Meter read imports• AMI integration• Handheld meter reading interfaces– Work Orders and Service Orders– Payments and Cashiering–– Customer Web Portal• Customer self–service portal• Online account access• Bill viewing and payment• Consumption history review(2) All question must be submitted no later than August 20, 2026.