CC-3949 - USA (New Hampshire) - Utility Customer Service Representative Service - This is Job Posting - Deadline December 13,2026

(1) Vendor needs to provide utility customer service representative service.• Answers customer calls; provides assistance with inquiries and complaints; interfaces with utility customers and general services department staff to research inquires and provide prompt responses• Manages delinquent accounts through correspondence and calls; ensures compliance with city policies and procedures; produces door tags for shut–offs; makes payment arrangements; collects on bad checks; handles notices of bankruptcy; processes welfare vouchers; researches return mail.• Assists with the planning, initiation, and maintenance of new customer service initiatives such as telephone and online payment programs; develops marketing strategies and marketing materials.• Prepares adjustments such as refunds and account transfers against the general ledger and customer accounts and submits for processing.• Troubleshoots billing, customer service, and metering issues; assists with window inquiries, cash processing, and daily cash procedures(2) This is not RFP; this is job posting