SW-120048 - Palestine - RFI for Hotline, Contact Centre and Related Technical Solutions - Deadline October 19,2026

Vendor needs to provide hotline, contact centre and related technical solutions. • Understand the local, regional and international supply market for agency hotline, contact–centre and associated technical solutions. • Identify viable technical and operating models that can improve service efficiency, scalability, continuity and cost predictability. • Explore options for retaining and supporting agency publicised toll–free number, 1800 124126, or ensuring continuity through an equivalent technical arrangement. • Gather information on inbound and outbound calling, SMS, VoIP, call routing, recording, quality assurance, reporting, integration and information–security capabilities. • Obtain general and indicative information on implementation approaches, charging structures, price ranges, service levels and key contractual conditions to support the development of accurate solicitation requirements. • Understand the respective roles that may be performed by telecommunications carriers, contact–centre operators, technology platforms, staffing providers and systems integrators.