SW-117794 - USA (Michigan) - Voice of Customer Tool - Deadline September 1,2026

(1) Vendor needs to Provide Voice of Customer (VoC) Management Tool.– Survey Creation & Distribution Servicesi. Survey Design & Templatesa. Ability for all users to create surveys easily without specialized trainingb. Create variety of question options, including multiple choice, free text, ranking, matrix, etc.c. Import survey questions from CSV, Word or other format d. Import survey responses from CSVe. Pre–built templates; customizable with branding, color schemes, and standardsf. Support for custom logic and branching based on responsesg. Allows users to partially complete surveys h. Option to require users to sign–ini. Collaborate survey design and management across usersj. Customize end of survey messages and emails including subject line and sender informationk. Ability to capture signatures, upload files, photos and videosl. ADA–compliant and ability to translate surveys into multiple languagesm. Automatically adjusts for use on phones, computers, tablets, and other devices, and provides a preview of how the display will appear on each device during the building processn. Ability for survey designer to manually change coding options for each questiono. Ability for non–county users to preview surveys– Distribution Methodsa. Ability to customize a sub domain for the platform and the URL extension for each survey.b. Email, SMS, QR code, link distribution, etc.c. Ability to schedule surveys– Dashboards, Analytics & Reportingi. Dashboard Capabilitiesa. Dashboards that visualize responses in real timeb. Route responses to dashboards based on logicc. Ability to change the views and sort the data that is displayed on the dashboard– Reporting Toolsa. Customizable and out–of–the–box reportingb. Ability to export data for further analysisc. Ability to schedule export of data for further analysisd. Create reports based on survey and workflow results(2) The contract period will be for five years.(3) All the questions must be submitted no later than August 19, 2026.(4) Pre–bid meeting will be held on August 14, 2026.