OTHERopen🌐 Scotland (Public Contracts Scotland)CHG08/26-01
Provision of Out of Hours Call Handling Services, 2026 – 2029
Cairn Housing Association
Description
An an out of hours call handling service, with sufficient resources to receive and manage approximately 10,000 calls per annum. The service’s main priority will be to maintain tenant safety by providing immediate triage, ensuring emergency dispatch where applicable, recording all incoming and outgoing calls, maintaining detailed call logs, and ensuring the service is fully complaint with the Scottish Social Housing Charter.
Details?
- Posted
- Aug 6, 2026
- Response deadline
- Aug 28, 2026, 12:00 PM UTC (21d)
- Type
- OTHER
- Category
- services
- Procurement method
- Open procedure
- Status
- active
- Buyer
- Cairn Housing Association
- Jurisdiction
- Scotland (Public Contracts Scotland)
- Location
- Scotland
- Reference #
- CHG08/26-01
- Has Description
- true
- Country
- United Kingdom
- Tender Covered By
- GPA
- Tender Description
- An an out of hours call handling service, with sufficient resources to receive and manage approximately 10,000 calls per annum. The service’s main priority will be to maintain tenant safety by providi
- Tender Contract Terms Performance Terms
- As per appended Invitation to Tender
- Tender Contract Terms Electronic Invoicing Policy
- allowed
- Tender Classification Scheme
- CPV
- Tender Submission Terms Languages
- en
- Tender Submission Terms Bid Validity Period Duration In Days
- 90
- Tender Submission Method
- electronicSubmission
- Tender Procurement Method
- open
- Tender Submission Method Details
- https://www.publiccontractsscotland.gov.uk/
Contact
Similar open opportunities
See opportunities like this one
GovBidAlerts matches this solicitation to similar open bids across 134,000+ open bids from 2,300+ sources. Create a free account to unlock them.
Create free accountno credit card required
This listing is a summary from Scotland (Public Contracts Scotland)'s open procurement data. We ingest every field the feed publishes; the full solicitation documents are on the source portal.