CC-3908 - USA (Ohio) - 24x7x365 Inbound Outage Dispatching Services - Deadline October 28,2026

(1) Vendor needs to provide 24x7x365 inbound outage dispatching services. • Providing outage dispatching services for city utilities services support call intake, outage reporting, dispatch coordination, customer communication, and automated notifications.• 24/7/365 U.S. located call center, staffed with professionally trained agents. English must be the primary language.• TTY/TTD capabilities ensure accessibility for all customers.• Business hours call handling services• After hours and overflow call handling• Dispatch automation and staff callout services• All calls are logged based on organizational standards, including emergency and non–urgent calls.• Response management system: Seamless communication between call centers and dispatch operations• Utility system integrations (GIS, SCADA, AMI, Billing, Work Order Management)• Tracks inbound outages, service calls, durations, frequency, crew arrival times, and regulatory reporting metrics