CC-3922 - USA (Virginia) - Student Financial and Registration Call Centre Services - Deadline November 6,2026

(1) Vendor needs to provide student financial and registration call centre services.– Receive upwards of 150,000 contacts from students and parents via phone, email and walk–ins. Nearly half of that volume comes from inbound phone calls (about 60,000 annually).– Answer calls from 9:00 am to 5:00 pm eastern time, Monday–Friday, excluding national holidays.– There may be peak periods or extended hours in which service is required through 6:00 pm.– Record inbound phone calls from customers for quality assurance purposes only and will purge call records after 90 days. – Receive inbound calls from persons.– If chat services are included all chat communications are also purged after 90 days.(2) All the questions must be submitted no later than October 23, 2026.