ITES-11340 - USA (Cincinnati, Ohio) - CMSNet Managed Desktop and Help Desk Services - Deadline December 10,2026

(1) Vendor needs to provide CMSNet managed desktop and help desk services to the government authority located in Cincinnati, OH. – Provide end‑to‑end managed services for all hardware and software within the end‑user computing environment, including incident response, request fulfilment, device lifecycle management, security compliance, and end–user support with on–site presence.– Capable of supporting SaaS applications and integration with identity management (Azure AD, SSO).– Responsible for maintaining a stable, secure, and reliable end‑user environment and delivering a modern, aligned service experience.– Device provisioning, imaging, deployment, and lifecycle replacement assistance.– User communication, knowledge articles, and self‑service resources.– Hybrid and cloud environments (Azure, AWS, or equivalent) including the ability to plan and support future migration to public or government cloud, including network architecture redesign and security hardening.(2) The contract period will be for one year. (3) Pre–bid meeting will be held on November 18, 2026. (4) All the questions must be submitted no later than November 23, 2026.