SW-120957 - USA (New York) - GLOBAL - Text Messaging and Phone Outreach Platform - Deadline November 6,2026

– Vendor needs to provide text messaging and phone outreach platform. – Provide a unified text messaging and phone outreach platform to support the office of engagement's public awareness campaigns.– Core Communications Services:• Process a high–volume of mobile phone numbers that will be used for SMS or MMS messages and phone outreach• Utilize and be able to support messaging through local 10DLC, tollfree, and short code numbers.• Create campaigns, manage responses, tag campaigns or individuals, generate reports, and conduct test campaigns, to facilitate the full range of texting and phone banking campaign management activities.• Support the office’s collection and management of survey responses through text messaging and phone banking campaigns.– Reporting and Analytics:• For text messages, track the click rate of links being sent to constituents in texting campaigns.• Conduct A/B testing seamlessly within the application that will help us improve the effectivity and efficiency of text messaging campaigns.– Integration Capabilities:• Integrate with external platforms such as object storages, including AWS S3 or equivalent, in order to have seamless integration between systems.– Records Management and Governance:• Support retention schedules and archival strategies.• Support audit requirements, and governance workflows.– Security and Access Management:• Provide authentication, authorization, access control, and permission management.• Offer external user management, secure sharing controls, and monitoring of user activity.