SW-118108 - USA (New Mexico) - Next Generation-911 Call Handling Systems and Related Hardware, Software and Services - Deadline September 15,2026

(1) Vendor needs to provide next generation–911 call handling systems and related hardware, software and services. – Design, install, and configure NG–911 systems that are interoperable with legacy, transitional, and i3 solutions and seamlessly integrate with existing systems. – Complete Working Order by providing 24/7, 365 days, remote monitoring, proactive management, on–site support, regular updates, and upgrades to maintain system security and functionality. Shall be in adherence with Failure Prioritization Schedule. – Cybersecurity must meet National Institute of Standards and Technology cybersecurity framework. – Provide extensive training programs for agency personnel, ensuring they are proficient in system operation and troubleshooting. – Provide Implementation and Ongoing Support Services to assist with system optimization and project management.– Provide a dedicated help desk for technical support and issue resolution, ensuring prompt assistance and detailed incident reporting. – Provide a dedicated help desk for technical support and issue resolution, ensuring prompt assistance and detailed incident reporting. – Implement robust security measures must be implemented to protect against cyber threats, and all data must be handled in accordance with data protection laws.– Ensure accessibility and usability in compliance with Telecommunications Device for the Deaf/Teletypewriter. – Communications capability at each 911 answering position. – Ensure system support interfaces with CAD, RMS, GIS and other required systems. – Must integrate existing GIS datasets (e.g., street centerlines, address points, jurisdiction boundaries, and emergency response zones) with the call handling system to enable accurate location–based dispatching. – Must develop, maintain, and optimize digital maps used by call takers and dispatchers to ensure real–time location identification and routing. Contractor must ensure seamless interoperability with the current Computer–Aided Dispatch.– Provide post–warranty support involves maintenance and repair services, software subscriptions and renewals, software updates and patches, and ensuring all system components remain in Complete Working Order, with adherence to defined service level agreements (SLAs) for performance. (2) A pre–bid meeting will be held on August 26, 2026.(3) All questions must be submitted no later than September 3, 2026.