SW-121377 - USA (Tucson, Arizona) - RFI for Transit Account and Passenger System - Deadline November 30,2026

Vendor needs to provide transit account and passenger system to the government authority located in Tucson, AZ.– Potential future–state platform for rider registration, customer account management, credentials, utilization tracking, reporting, cybersecurity, system integration, and future account–based fare collection.– Customer–centered experience that is simple, accessible, multilingual where appropriate, and usable by riders with and without smartphones.– Maintainable account platform that supports fixed–route bus, and streetcar services.– Support reliable reporting, dashboards, planning, performance measurement, and grant–related information needs.– Solution that minimizes collection and retention of information not necessary for legitimate business purposes.– Cards or other non–smartphone credentials, issuance, replacement, inventory, lifecycle, and association to accounts.– Utilization tracking capture of credential–use or boarding events with available route, stop, vehicle, device, and timestamp context.– Customer service account search, registration assistance, credential support, issue resolution, controlled access to sensitive fields, and history.