SW-116254 - USA (Idaho) - Customer Information System (CIS) Software and Implementation Services - Deadline August 6,2026

(1) Vendor needs to provide customer information system (CIS) software and implementation services modernize its operations, add efficiency to their day–to–day processes and breakdown existing operational and system–driven silos by identifying suitable software and partners to deliver right–sized, proven solutions.– The ideal customer information system (CIS) that will be the foundation for an ideal future state that makes the efficient, proactive and prepared for future changes in our industry.   – Modernize the utility billing and customer information system with a cloud–based platform– Allow for more complex rates and service offerings (e.g. pre–pay)– Enhance customer self–service and payment options.– Support future utility growth and service expansion.– Improve system integrations.– Reduce manual processes and operational risk.– Go–Live Preparation and support.– Customer information and utility billing system.– Customer empowerment and self–service portal.– Meter data management.– Payment processing.(2) All the questions must be submitted no later than July 25, 2026.