SW-117432 - USA (Texas) - RFI for Life stage Benefits Optimization Software - Deadline August 10,2026

(1) Vendor needs to provide life stage benefits optimization software• Building trust through transparency, reliability, and accurate expectation setting to ensure Veterans, Veteran advocates, and staff feel informed and confident in the system• Leveraging end–to–end structured data infrastructure to improve data flow, streamline processes, make automation scalable, and ensure accurate processing of claims• Ensuring consistency and interoperability across user–facing experiences (on the website, mobile app) and staff–facing tools, in close collaboration with partners across the organization• Contributing to and leveraging the platform and design system to maintain a unified and scalable approach to digital services, fostering reusability and enhancing the user experience• Identifying and eliminating barriers to benefits access through data–driven insights and cross–functional collaboration• Operations, Maintenance, Monitoring, and Sustainment: – O Implement alerts for production conditions that require operational response, including failed processing, degraded throughput, unexpected error rates, and any transmission failures.O Investigate and resolve production incidents, service defects, failed transactions, and recurring processing errors affecting.• Enhancement and Continual ImprovementO Update extraction logic, validation rules, mappings, and exception handling based on production performance, document variability, policy changes, and approved business needs.O Evaluate usability and accessibility of functionality to identify user pain points and opportunities for improvement.• Functional Capability (Extraction and User ValidationO Apply validation logic to extracted and user–corrected data, including required–field checks, schema validation, format validation, logical consistency checks, and standardized data mapping.