SW-116893 - USA (California) - Online Utility Billing and Web-Based Payment Portal Platform - Deadline August 24,2026

(1) Vendor needs to provide online utility billing and web–based payment portal platform.– provide an off–the–shelf, highly configurable online utility billing and payment portal for its water utility customers.– The self–service portal will provide City customers with an easy to use, secure, web–based platform where they can view, manage, and pay their utility bills online– Be cloud–based, fully vendor hosted, and accessible from a standard web browser, including, but not limited to, all currently supported versions of Microsoft Edge, Google Chrome, Mozilla Firefox, and Apple Safari– Be a mature product, not a prototype or version that has not been fully test, with a minimum of 5 active customers– Be developed using a responsive web design (RWD) approach to facilitate use on a multitude of devices, including desktops, laptops, tablets, and smartphones– Encrypt data at rest and in transit at AES–256 or higher– Include a full audit trail log for all actions performed in the Portal– Include unlimited data/storage, reads, transactions, and customer/user accounts– Be accessible 24x7x365 with a guaranteed uptime of at least 99.9%, excluding scheduled maintenance• Customer Account Functionality Requirements– The Portal shall:A. Provide customers the ability to self–create an online account, where they can view their current and previous bills, schedule payments, and set up auto–pay.B. Offer customers the option to opt into paperless billing.(2) The contract period will be for three years.(3) All the questions must be submitted no later than August 3, 2026