CC-3932 - USA (Texas) - 24x7x365 Cloud-Based Ethics Case Management System and Hotline Reporting Services - Deadline December 3,2026

(1) Vendor needs to provide 24x7x365 cloud–based ethics case management system and hotline reporting service, including a web–based reporting portal and operator–assisted call center services. • A 24x7x365 Ethics Hotline integrated with a Case Management System (CMS) for the intake, documentation, management, and analysis of reports submitted to agency Energy.• 24x7x365 confidential and anonymous reporting capabilities through both telephone/customer service and web–based reporting channels.• Secure storage of all reports submitted through the Hotline and all related documentation entered into the CMS.• Automatic transfer of reports received through the Hotline into the CMS.• A 24x7x365 CMS platform accessible to authorized agency Energy personnel for documenting and managing investigations, inquiries, case status, and other related case activities.• Role–based access controls for investigators, administrators, and other authorized users.• Reporting and analytics capabilities to support trend identification, report generation, and oversight activities.• Multilingual support in English and Spanish.• Training prior to or upon implementation and ongoing assistance for agency Energy personnel regarding use of the Hotline and CMS.• Future system enhancements and/or customizations, as requested and mutually agreed upon by agency Energy and the Supplier.• Optional: Artificial Intelligence (AI) capabilities to assist with CMS reporting processes.(2) A non–mandatory pre–bid meeting will be held on November 4, 2026.(3) All questions must be submitted no later than November 17, 2026.(4) The contract period will be three years.