SW-115549 - USA (Dothan, Alabama) - Web-Based Inmate Communication Services - Deadline July 16,2026

(1) Vendor needs to provide inmate communication services to the government authority located in Dothan, AL.– Community Corrections Inmate Communication System to include telephone calling, video visitation, messaging and inmate tablets.– The system must use web–based software. – System must include a customizable permissions scheme assignable to each staff user. – This includes the web–based technology used by staff, the technology used by contacts, and the technology used by inmates. –  The system must allow out–bound calls initiated by the inmate. – Staff must be able to play back recorded calls. – Staff must be able to download calls to easily review communications. – The system must allow for free calls from Intake devices and free calls to facility–designated phone numbers (attorneys, social workers, etc.). – System must natively block known “high–risk” numbers. – These include 800, 900, hotline, live operator, and other such telephone numbers. In addition, system should natively block 3–way calling attempts, chain dialing, and other phone–phreaking techniques. – System must be capable of billing communication costs directly to either end–user. – Instructional call prompts should be available in English and Spanish to inmates. – Tablet program must be administered by a single, web–based administrative platform. (2) A mandatory Pre–bid meeting will be held on June 25, 2026.