ITES-10579 - USA (Westchester, New York) - Technology Support Services - Deadline July 22,2026

Vendor needs to provide technology support services to the government authority located in Westchester, NY.• Standardized across the enterprise• Scalable across multiple facilities• Measurable through defined KPIs and SLAs• Delivered using structured, repeatable methodologies– End–User Device Lifecycle Management• Maintain complete and accurate inventory of all devices• Define and enforce device standards and configurations• Perform hardware and peripheral assessments across all sites• Conduct gap analysis and identify required devices and upgrades• Coordinate procurement aligned to approved standards• Manage device staging, imaging, and configuration– Desktop Support and Field Services• Break/fix support for hardware and software• Support for desktops, laptops, and peripherals• Printer and label printer support• Mobile workstation and cart support• Scanner and specialty device support• Mobile Devices• User–facing troubleshooting and resolution– Device Deployment and Execution• Develop deployment plans and schedules• Coordinate multi–site rollout activities• Manage logistics for hardware delivery and staging• Execute imaging and configuration workflows• Provide hands–on coordination during deployments– Service Desk Integration and Incident Management• Follow defined workflows for:o Incidentso Service requestso Escalations• Maintain accurate ticket documentation– Asset and Configuration Management• Maintain asset records for all supported devices• Support configuration management processes• Ensure alignment with enterprise standards• Track device status across lifecycle stages