SW-119467 - USA (Georgia) - E911 Community Engagement Solution - Deadline October 5,2026

(1) Vendor needs to provide E911 Community Engagement Solution.– The software solution should utilize Computer Aided Dispatch (CAD) data and agency defined parameters to automatically send post call surveys to all 911 callers via text message, ensuring easy access to surveys.– The Communications Division processes approximately 720,000 calls for service annually, including approximately 480,000 emergency (911) calls and 240,000 non–emergency calls• Survey Management – The solution should automate the initiation, sending, and collection of surveys based on preset department criteria.• Reporting and Analysis – The solution should transform raw data into structured data that allows for data–driven insight.• Administration and Compliance – The solution should be ADA compliant and allow systems administrators with system management abilities(2) All question must be submitted no later than September 18, 2026.