WD-16451 - USA (Washington, DC) - GLOBAL - User Experience and Discovery Lab Design Services - Budget - 150,000 USD per year - Deadline December 11,2026

(1) Vendor needs to provide user experience and discovery lab design services.– I – User Discovery Services–Secure user research; Interviews;–Journey mapping;–Systems mapping;–Audience & early adopter mappings;–Exploratory research;–User testing and feedback sessions; and–Supporting the design of sustainable user feedback flows.– II – Usability and Design Services–UX, DX, and UI ideation; –UX, DX, UI prototyping and wireframing–UX visual identity support:–Branding design; –Typefaces: font development and typography; –Interface design; –Responsive design; –UX feedback sessions; –Usability coaching and support services; –UX/UI design services for emerging free and open source software (FOSS) security–enhancing, privacy–enhancing, and circumvention technologies;–Offline–first UX/UI design and development;–Privacy–first design:–Privacy embedded into design: privacy into every design and functionality;–End–to–end security & lifecycle protection;–User–centric privacy research– III – Accessibility Design Services–Accessibility audits;–Digital (web and mobile) accessibility trainings;–UX feedback sessions;–Accessible UX/UI design support;–Accessible UX/UI development support;–Accessibility coaching and support services;–Neurodiversity–inclusive accessibility support; and–Technical implementation of proposed accessibility improvements.– IV – Post–Release Usability & Accessibility Services (2) All the questions must be submitted no later than November 27, 2026. (3) The contract period will be for one year.