Contratação de uma empresa para elaboração da engenharia e padronização dos processos e automação — Angola Youth Employment Opportunities Project

REQUEST FOR EXPRESSION OF INTEREST Consulting Services for the Reengineering and Standardization of INEFOP's Main Processes and Procedures CONSULTING SERVICES – QUALITY AND COST-BASED SELECTION (QCBS) 2.2.14./C-2.2.14/COMP.2/CS/INEFOP-2026 The Government of Angola, through the Ministry of Public Administration, Labor and Social Security (MAPTSS), via the National Institute of Employment and Vocational Training (INEFOP) and with the support of the World Bank, received funding of US$250 million for the implementation of the Angola Youth Employment and Opportunities Project (AYEOP/JOVEM+, P505158), approved by the World Bank Board of Directors on March 20, 2025, and intends to apply part of this funding to the contracting of consultancy services for the reengineering and standardization of INEFOP's main processes and procedures . This consultancy aims to hire a specialized company or consortium to diagnose, redesign, standardize, and validate 18 mission, management, and support processes, based on quality management standards. These include processes for financial management, asset management, human resources management, customer service and service center management, information technology (IT), communication, and document management and archiving, as well as capacity building and an institutional adoption plan. The consultancy is expected to be completed within nine (9) months from the start date of services, which is considered to be the time required to complete these tasks. The terms of reference can be obtained at the email address indicated below. The Employment and Opportunities Project for Young People in Angola (AYEOP/JOVEM+) hereby invite eligible companies ("Consultants") to express their interest in providing the Services. Interested consultants should provide information demonstrating that they possess the required qualifications and relevant experience to perform the services, submitting their expressions of interest, certificates/diplomas and other supporting documents deemed necessary for the application. The consultant must possess the following qualifications: a . A minimum of 5 years of experience and three completed projects of a comparable nature. The experience must demonstrate, collectively, process reengineering, institutional modernization, procedures, and quality management, with at least two projects in public institutions or service delivery networks of comparable size. At least one project must include the application of quality management benchmarks, and at least one must cover employment, vocational training, social services, or public services directed at citizens. A single contract may demonstrate more than one area. The supporting documents must identify the subject matter, client, period, services actually provided, and results delivered. The experience of the consortium members will be related to the proposed distribution of responsibilities. Key personnel will not be evaluated at this stage of the expressions of interest assessment . Consultants will be evaluated based on the World Bank's Procurement Standards and Regulations for Investment Project Finance Borrowers of September 2025, and should therefore pay attention to Section III, paragraphs 3.14, 3.16, and 3.17 of said Standards, which define the World Bank's policy on conflicts of interest. The document can be consulted at the following link: https://thedocs.worldbank.org/en/doc/c84273d1b230aeb2b0b8134de5dc8cd7-0290012025/original/Procurement-Regulations-7th-Edition-Sep-2025.pdf The consultant will be selected based on a quality and cost-based selection method in accordance with the current Procurement Standards and Regulations (September 2025). Interested consultants may obtain additional information, including the TORs (Terms of Reference), at the address indicated below from Monday to Friday between 8:00 AM and 4:00 PM (Angola time). Expressions of interest (and other relevant information) should be sent by email by November 30 , 2026 at 3:30 PM (Angola time). SUBMISSION ADDRESS To the attention of: Manuel Mbangui - Coordinator of the JOVEM+ Project National Institute for Employment and Vocational Training (INEFOP) Employment and Opportunities Project for Young People in Angola (JOVEM+) Street of 1.º Congresso do MPLA, n.º 05, Luanda Telephone: +244 943 127 876 E-mail: procurement@inefop.gov.ao