SW-120538 - USA (Tennessee) - Cloud-Hosted Utility Process Management and Utility Billing Platform - Deadline October 22,2026

(1) Vendor needs to provide cloud–hosted utility process management and utility billing platform. • Modern, cloud–hosted utility process management and utility billing platform. • The Utility intends to replace its current billing software with a single, integrated ecosystem that connects billing, customer account management, service orders, mobile field work, customer self–service, payments, customer communications, print and mail fulfillment, hosting, security, and ongoing operational support.• Customer communications: Email, SMS/text, announcements, banner alerts, emergency notifications • Workflow automation: Automated billing, notification, delinquency, adjustment, and service workflows• Utility billing and CIS: Customer accounts, service locations, services and rates, billing, receivables, adjustments, delinquency, history, reporting• Automated billing, notification, delinquency, adjustment, and service workflows• Solution shall allow service order assignments to be overlaid on GIS map layers and allow the Utility to select and customize which layers are displayed• Customer web portal that reads directly from and writes directly to the billing/CIS database.• Portal shall allow customers to enroll in and manage autopay and to save payment card information securely• Portal shall allow customers to enroll in paperless billing and to view current bills at any time.• Identify the GIS platforms with which the proposed solution integrates, the nature of each integration, and any additional cost to the Utility• Mobile–friendly and function on current desktop and mobile browsers without a separate app download.(2) All the questions must be submitted no later than Oct 15, 2026.