SW-119478 - USA (Tennessee) - RFI for Cashiering System - Deadline October 1,2026

(1) Vendor needs to provide statewide cashiering system.– Provide information regarding cashiering system offerings and implementation services. • Audit and security:– Online tool must allow viewing of audit trails. – Ability to manage access to screens, tables, data elements, functions, and electronic documents. – Provides the ability to support Enterprise Single Sign–On (SSO) for secure internal user authentication (i.e. Active Directory) or support multiple methods for Multi–Factor Authentication (MFA) for all user access, including configurable authentication methods and enforcement based on role, risk, or access level with multiple options for forgot password functionality (i.e. email, SMS, App) • Compatibility:– The solution must support all major modern web browsers running current stable versions (e.g., Microsoft Edge, Google Chrome, and Mozilla Firefox). – Support cross–platform compatibility providing equivalent functionality across desktop, mobile, and web environments. – The system should have the ability for the administrator to customize page layouts, fields, and workflows. • Interfaces: – Ability to exchange incoming and outgoing data with the agency applications (e.g., via APIs) through automated, on–demand, and manual processes. – Provide a detailed data dictionary for the data repository and a current Entity Relationship Diagram (ERD). – System must support database connection capabilities for data extraction and transfer. • Dashboards and reporting: – Ability for users within a specific group to view shared dashboards and/or reports. – Dashboards and reports shall be available for all data. – Ability to create native low–code/no–code reports by selecting specific fields and filters. – Provide detailed batch reports and batch inquiry capabilities. • Document solutions: – Ability to store documents with their associated transactions (e.g., check scans with the transaction).– Ability to view documents within the platform.• Functional: – Ability to accept and configure multiple tender/payment types, including cash, check, credit card, debit card, ACH/e check, electronic payments, and other agency–defined tender types. – Automated receipt generation and delivery (printed, email, and/or SMS). – Cash drawer management including open/close, balancing, and reconciliation workflows.• Financial and accounting requirements: – The solution should support scheduled daily synchronization of accounting distributions and real–time synchronization when configuration updates require it. – Provide integrated bank reconciliation or compatible export capabilities. – Maintain audit trails recording every transaction, adjustment, and applicable user action.(2) All the questions must be submitted no later than September 25, 2026.