OTHERopen🌐 United Kingdom (Find a Tender)CSCO25-662
Customer Experience Measurement Solution
CalMac Ferries Limited
Description
CFL are looking to partner with a Supplier who will not only provide the technology to apply best practice Customer Experience measurement but will also support the full customer research framework and leverage advances in AI to ensure we obtain rich and actionable summaries of our customer feedback.
Details?
- Posted
- Jul 13, 2026
- Response deadline
- Aug 13, 2026, 11:00 AM UTC (30d)
- Type
- OTHER
- Category
- services
- Procurement method
- Restricted procedure
- Status
- active
- Buyer
- CalMac Ferries Limited
- Jurisdiction
- United Kingdom (Find a Tender)
- Reference #
- CSCO25-662
- Country
- United Kingdom
- Tender Covered By
- GPA
- Tender Legal Basis Scheme
- CELEX
- Tender Techniques Framework Agreement Maximum Participants
- 1
- Tender Description
- CFL are looking to partner with a Supplier who will not only provide the technology to apply best practice Customer Experience measurement but will also support the full customer research framework
- Tender Second Stage Invitation Date
- Aug 12, 2026
- Tender Contract Terms Performance Terms
- See Tender documentation.
- Tender Contract Terms Electronic Invoicing Policy
- allowed
- Tender Classification Scheme
- CPV
- Tender Classification Description
- Customer survey services
- Tender Submission Terms Languages
- en
- Tender Submission Method
- electronicSubmission
- Tender Procurement Method
- selective
- Tender Submission Method Details
- https://www.publictendersscotland.publiccontractsscotland.gov.uk
Contact
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