TELCOM-3165 - USA (Aiken, South Carolina) - Inmate Communications Services - Deadline February 2,2027

(1) Vendor needs to provide inmate communications services to the government authority located in Aiken, SC. – Provide inmate telephone equipment, mail scanning software, inmate tablets, video visitation and related services.– Calling Instructions:• Each telephone shall have easy to follow voice instructions for the type of calls allowed.– Call Blocking:• The system must be capable of blocking an unlimited number of individual numbers.– Call Branding:• All collect calls placed from the detention center on inmate telephones must be capable of being identified to the called party.– Answer and Termination Detection:• The telephone system must record the method in which the call was accepted or denied.– Call Detail Reports:• The inmate telephone system must provide full call detail records for use in administrative and investigative purposes.• Call Length Control:– Facility officials must be given total flexibility to limit the length of calls placed by inmates, e.g. 15 minutes.• Call Supervision:– The inmate telephone system must provide live–monitoring capability via a line indicator at a central location with which facility personnel should have the ability to select any access line.• Call Validation:– All calls must be validated at a central location, on a real time basis to eliminate access to blocked numbers, payphones, pagers or other unacceptable numbers.(2) A mandatory pre–bid meeting will be held on January 12, 2027.(3) The contract period will be for five years. (4) All the questions must be submitted no later than January 14, 2027.