closed🌐 hayward-ca25-036

Collection Agency Services

hayward-ca / Finance

Description

NOTICE IS HEREBY given that the Organization Name invites sealed proposals for Project ID Project Title . Each proposal shall be in accordance with the general provisions for purchase of work and services on file in the office of the Department Name , Procurement Contact Address , Procurement Contact City , Procurement Contact State Procurement Contact Zip Code . All proposals must be submitted to the City's eProcurement Portal by Proposal Submission Time on Proposal Submission Date and clearly identified with RFP title, number, company name and due date. It is the sole responsibility of the proposing firm to ensure that proposals are received prior to the closing time, as late bids will not be accepted and deemed nonresponsive. The City provides billing for utilities (water/sewer), business licensing, excise tax, and other city services. The purpose of this RFP is to solicit prospective agencies that are interested in providing their collection services. While attempting to maximize the City’s collections, it is critical that this objective be achieved without negative exposure to the City and with careful consideration of consumer’s rights. The City firmly believes in a positive approach in dealing with debtors. The agency chosen shall conduct its collection business in a professional manner, which will preserve the dignity of the City and its relationship with its residents. Furthermore, the City’s commitment to a customer-focused approach must be honored throughout the collection cycle. The successful bidder may be involved in the collection of accounts receivables for various City services including, but not limited to: 1. Utility Billing 2. Business License 3. Excise Tax 4. Miscellaneous Receivables

Details?

Posted: Dec 18, 2024
Response deadline: Jan 15, 2025, 2:00 AM UTC
Status: closed
Buyer: hayward-ca
Department: Finance
Jurisdiction: hayward-ca
Reference #: 25-036

Summary: <p>NOTICE IS HEREBY given that the <span class="templateTag mceNonEditable" data-templatevariable="project.government.organization.name"><svg class="codeIcon" xmlns="http://www.w3.org/2000/svg" width=
Is Paused: false
Template Title: Request for Proposal
Copy Count: 0
Government Organization City: Hayward
Government Organization Logo: https://assets.procurement.opengov.com/logo-uploads/cb5f69a0-598c-4b37-acc2-a30ed9fabb72_image002.png
Government Organization Name: City of Hayward
Government Organization State: CA
Government Organization Website: https://www.hayward-ca.gov/your-government/departments/finance
Government Organization Zip Code: 94541
Government Organization Address1: 777 B Street
Government Organization Timezone: America/Los_Angeles
Government Organization Country Code: US
Government Organization Phone Country: 1
Closed Substatus: awarded

Contact

(510)583-4800

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Raw record

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  "_slug": "hayward-ca",
  "title": "Collection Agency Services",
  "status": "closed",
  "summary": "<p>NOTICE IS HEREBY given that the <span class=\"templateTag mceNonEditable\" data-templatevariable=\"project.government.organization.name\"><svg class=\"codeIcon\" xmlns=\"http://www.w3.org/2000/svg\" width=\"14px\" height=\"14px\" viewBox=\"0 0 24 24\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M14.9708 5C15.6167 5 16.2228 5.31193 16.5982 5.83752L21 12L16.5982 18.1625C16.2228 18.6881 15.6167 19 14.9708 19H12V17H14.9708L18.5422 12L14.9708 7H5V10H3V7C3 5.89543 3.89543 5 5 5H14.9708Z\" fill=\"currentColor\"></path><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6 12C5.44772 12 5 12.4477 5 13V15H3C2.44772 15 2 15.4477 2 16C2 16.5523 2.44772 17 3 17H5V19C5 19.5523 5.44772 20 6 20C6.55228 20 7 19.5523 7 19V17H9C9.55228 17 10 16.5523 10 16C10 15.4477 9.55228 15 9 15H7V13C7 12.4477 6.55228 12 6 12Z\" fill=\"currentColor\"></path></svg> Organization Name</span>&nbsp;invites sealed proposals for <span class=\"templateTag mceNonEditable\" data-templatevariable=\"project.financialId\"><svg class=\"codeIcon\" xmlns=\"http://www.w3.org/2000/svg\" width=\"14px\" height=\"14px\" viewBox=\"0 0 24 24\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M14.9708 5C15.6167 5 16.2228 5.31193 16.5982 5.83752L21 12L16.5982 18.1625C16.2228 18.6881 15.6167 19 14.9708 19H12V17H14.9708L18.5422 12L14.9708 7H5V10H3V7C3 5.89543 3.89543 5 5 5H14.9708Z\" fill=\"currentColor\"></path><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6 12C5.44772 12 5 12.4477 5 13V15H3C2.44772 15 2 15.4477 2 16C2 16.5523 2.44772 17 3 17H5V19C5 19.5523 5.44772 20 6 20C6.55228 20 7 19.5523 7 19V17H9C9.55228 17 10 16.5523 10 16C10 15.4477 9.55228 15 9 15H7V13C7 12.4477 6.55228 12 6 12Z\" fill=\"currentColor\"></path></svg> Project ID</span> <span class=\"templateTag mceNonEditable\" data-templatevariable=\"project.title\"><svg class=\"codeIcon\" xmlns=\"http://www.w3.org/2000/svg\" width=\"14px\" height=\"14px\" viewBox=\"0 0 24 24\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M14.9708 5C15.6167 5 16.2228 5.31193 16.5982 5.83752L21 12L16.5982 18.1625C16.2228 18.6881 15.6167 19 14.9708 19H12V17H14.9708L18.5422 12L14.9708 7H5V10H3V7C3 5.89543 3.89543 5 5 5H14.9708Z\" fill=\"currentColor\"></path><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6 12C5.44772 12 5 12.4477 5 13V15H3C2.44772 15 2 15.4477 2 16C2 16.5523 2.44772 17 3 17H5V19C5 19.5523 5.44772 20 6 20C6.55228 20 7 19.5523 7 19V17H9C9.55228 17 10 16.5523 10 16C10 15.4477 9.55228 15 9 15H7V13C7 12.4477 6.55228 12 6 12Z\" fill=\"currentColor\"></path></svg> Project Title</span>. &nbsp;Each proposal shall be in accordance with the general provisions for purchase of work and services on file in the office of the <span class=\"templateTag mceNonEditable\" data-templatevariable=\"project.departmentName\"><svg class=\"codeIcon\" xmlns=\"http://www.w3.org/2000/svg\" width=\"14px\" height=\"14px\" viewBox=\"0 0 24 24\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M14.9708 5C15.6167 5 16.2228 5.31193 16.5982 5.83752L21 12L16.5982 18.1625C16.2228 18.6881 15.6167 19 14.9708 19H12V17H14.9708L18.5422 12L14.9708 7H5V10H3V7C3 5.89543 3.89543 5 5 5H14.9708Z\" fill=\"currentColor\"></path><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6 12C5.44772 12 5 12.4477 5 13V15H3C2.44772 15 2 15.4477 2 16C2 16.5523 2.44772 17 3 17H5V19C5 19.5523 5.44772 20 6 20C6.55228 20 7 19.5523 7 19V17H9C9.55228 17 10 16.5523 10 16C10 15.4477 9.55228 15 9 15H7V13C7 12.4477 6.55228 12 6 12Z\" fill=\"currentColor\"></path></svg> Department Name</span>, <span class=\"templateTag mceNonEditable\" data-templatevariable=\"project.procurementAddress1\"><svg class=\"codeIcon\" xmlns=\"http://www.w3.org/2000/svg\" width=\"14px\" height=\"14px\" viewBox=\"0 0 24 24\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M14.9708 5C15.6167 5 16.2228 5.31193 16.5982 5.83752L21 12L16.5982 18.1625C16.2228 18.6881 15.6167 19 14.9708 19H12V17H14.9708L18.5422 12L14.9708 7H5V10H3V7C3 5.89543 3.89543 5 5 5H14.9708Z\" fill=\"currentColor\"></path><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6 12C5.44772 12 5 12.4477 5 13V15H3C2.44772 15 2 15.4477 2 16C2 16.5523 2.44772 17 3 17H5V19C5 19.5523 5.44772 20 6 20C6.55228 20 7 19.5523 7 19V17H9C9.55228 17 10 16.5523 10 16C10 15.4477 9.55228 15 9 15H7V13C7 12.4477 6.55228 12 6 12Z\" fill=\"currentColor\"></path></svg> Procurement Contact Address</span>, <span class=\"templateTag mceNonEditable\" data-templatevariable=\"project.procurementCity\"><svg class=\"codeIcon\" xmlns=\"http://www.w3.org/2000/svg\" width=\"14px\" height=\"14px\" viewBox=\"0 0 24 24\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M14.9708 5C15.6167 5 16.2228 5.31193 16.5982 5.83752L21 12L16.5982 18.1625C16.2228 18.6881 15.6167 19 14.9708 19H12V17H14.9708L18.5422 12L14.9708 7H5V10H3V7C3 5.89543 3.89543 5 5 5H14.9708Z\" fill=\"currentColor\"></path><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6 12C5.44772 12 5 12.4477 5 13V15H3C2.44772 15 2 15.4477 2 16C2 16.5523 2.44772 17 3 17H5V19C5 19.5523 5.44772 20 6 20C6.55228 20 7 19.5523 7 19V17H9C9.55228 17 10 16.5523 10 16C10 15.4477 9.55228 15 9 15H7V13C7 12.4477 6.55228 12 6 12Z\" fill=\"currentColor\"></path></svg> Procurement Contact City</span>, <span class=\"templateTag mceNonEditable\" data-templatevariable=\"project.procurementState\"><svg class=\"codeIcon\" xmlns=\"http://www.w3.org/2000/svg\" width=\"14px\" height=\"14px\" viewBox=\"0 0 24 24\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M14.9708 5C15.6167 5 16.2228 5.31193 16.5982 5.83752L21 12L16.5982 18.1625C16.2228 18.6881 15.6167 19 14.9708 19H12V17H14.9708L18.5422 12L14.9708 7H5V10H3V7C3 5.89543 3.89543 5 5 5H14.9708Z\" fill=\"currentColor\"></path><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6 12C5.44772 12 5 12.4477 5 13V15H3C2.44772 15 2 15.4477 2 16C2 16.5523 2.44772 17 3 17H5V19C5 19.5523 5.44772 20 6 20C6.55228 20 7 19.5523 7 19V17H9C9.55228 17 10 16.5523 10 16C10 15.4477 9.55228 15 9 15H7V13C7 12.4477 6.55228 12 6 12Z\" fill=\"currentColor\"></path></svg> Procurement Contact State</span> <span class=\"templateTag mceNonEditable\" data-templatevariable=\"project.procurementZipCode\"><svg class=\"codeIcon\" xmlns=\"http://www.w3.org/2000/svg\" width=\"14px\" height=\"14px\" viewBox=\"0 0 24 24\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M14.9708 5C15.6167 5 16.2228 5.31193 16.5982 5.83752L21 12L16.5982 18.1625C16.2228 18.6881 15.6167 19 14.9708 19H12V17H14.9708L18.5422 12L14.9708 7H5V10H3V7C3 5.89543 3.89543 5 5 5H14.9708Z\" fill=\"currentColor\"></path><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6 12C5.44772 12 5 12.4477 5 13V15H3C2.44772 15 2 15.4477 2 16C2 16.5523 2.44772 17 3 17H5V19C5 19.5523 5.44772 20 6 20C6.55228 20 7 19.5523 7 19V17H9C9.55228 17 10 16.5523 10 16C10 15.4477 9.55228 15 9 15H7V13C7 12.4477 6.55228 12 6 12Z\" fill=\"currentColor\"></path></svg> Procurement Contact Zip Code</span>. All proposals must be submitted to the City's <a href=\"https://procurement.opengov.com/portal/hayward-ca\" target=\"_blank\" rel=\"noopener\">eProcurement Portal</a> by <span class=\"templateTag mceNonEditable\" data-templatevariable=\"project.proposalDeadlineTime\"><svg class=\"codeIcon\" xmlns=\"http://www.w3.org/2000/svg\" width=\"14px\" height=\"14px\" viewBox=\"0 0 24 24\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M14.9708 5C15.6167 5 16.2228 5.31193 16.5982 5.83752L21 12L16.5982 18.1625C16.2228 18.6881 15.6167 19 14.9708 19H12V17H14.9708L18.5422 12L14.9708 7H5V10H3V7C3 5.89543 3.89543 5 5 5H14.9708Z\" fill=\"currentColor\"></path><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6 12C5.44772 12 5 12.4477 5 13V15H3C2.44772 15 2 15.4477 2 16C2 16.5523 2.44772 17 3 17H5V19C5 19.5523 5.44772 20 6 20C6.55228 20 7 19.5523 7 19V17H9C9.55228 17 10 16.5523 10 16C10 15.4477 9.55228 15 9 15H7V13C7 12.4477 6.55228 12 6 12Z\" fill=\"currentColor\"></path></svg> Proposal Submission Time</span>&nbsp;on <span class=\"templateTag mceNonEditable\" data-templatevariable=\"project.proposalDeadline\"><svg class=\"codeIcon\" xmlns=\"http://www.w3.org/2000/svg\" width=\"14px\" height=\"14px\" viewBox=\"0 0 24 24\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M14.9708 5C15.6167 5 16.2228 5.31193 16.5982 5.83752L21 12L16.5982 18.1625C16.2228 18.6881 15.6167 19 14.9708 19H12V17H14.9708L18.5422 12L14.9708 7H5V10H3V7C3 5.89543 3.89543 5 5 5H14.9708Z\" fill=\"currentColor\"></path><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6 12C5.44772 12 5 12.4477 5 13V15H3C2.44772 15 2 15.4477 2 16C2 16.5523 2.44772 17 3 17H5V19C5 19.5523 5.44772 20 6 20C6.55228 20 7 19.5523 7 19V17H9C9.55228 17 10 16.5523 10 16C10 15.4477 9.55228 15 9 15H7V13C7 12.4477 6.55228 12 6 12Z\" fill=\"currentColor\"></path></svg> Proposal Submission Date</span>&nbsp;and clearly identified with RFP title, number, company name and due date.&nbsp; It is the sole responsibility of the proposing firm to ensure that proposals are received prior to the closing time, as late bids will not be accepted and deemed nonresponsive.</p><div><p><span xml:lang=\"EN-US\" data-contrast=\"auto\">The City provides billing for utilities (water/sewer), business licensing, excise tax, and other city services. The purpose of this RFP is to solicit prospective agencies that are interested in providing their collection services. While attempting to maximize the City&rsquo;s collections, it is critical that this objective be achieved without negative exposure to the City and with careful consideration of consumer&rsquo;s rights. The City firmly believes in a positive approach in dealing with debtors. The agency chosen shall conduct its collection business in a professional manner, which will preserve the dignity of the City and its relationship with its residents. Furthermore, the City&rsquo;s commitment to a customer-focused approach must be honored throughout the collection cycle.</span><span data-ccp-props=\"{}\">&nbsp;</span></p></div><div><p><span xml:lang=\"EN-US\" data-contrast=\"auto\">The successful bidder may be involved in the collection of accounts receivables for various City services including, but not limited to:</span><span data-ccp-props=\"{}\">&nbsp;</span></p></div><div><p><span xml:lang=\"EN-US\" data-contrast=\"auto\">1. Utility Billing</span><span data-ccp-props=\"{}\">&nbsp;</span></p></div><div><p><span xml:lang=\"EN-US\" data-contrast=\"auto\">2. Business License&nbsp;</span><span data-ccp-props=\"{}\">&nbsp;</span></p></div><div><p><span xml:lang=\"EN-US\" data-contrast=\"auto\">3. Excise Tax</span><span data-ccp-props=\"{}\">&nbsp;</span></p></div><div><p><span xml:lang=\"EN-US\" data-contrast=\"auto\">4. Miscellaneous Receivables</span><span data-ccp-props=\"{}\">&nbsp;</span></p></div>",
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    "title": "Request for Proposal"
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  "addendums": [
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      "id": 62291
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      "id": 62461
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  "created_at": "2024-12-09T23:58:10.488Z",
  "department": {
    "id": 3326,
    "name": "Finance"
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  "government": {
    "code": "hayward-ca",
    "organization": {
      "city": "Hayward",
      "logo": "https://assets.procurement.opengov.com/logo-uploads/cb5f69a0-598c-4b37-acc2-a30ed9fabb72_image002.png",
      "name": "City of Hayward",
      "phone": "(510)583-4800",
      "state": "CA",
      "website": "https://www.hayward-ca.gov/your-government/departments/finance",
      "zipCode": "94541",
      "address1": "777 B Street",
      "address2": null,
      "phoneExt": null,
      "timezone": "America/Los_Angeles",
      "countryCode": "US",
      "phoneCountry": "1"
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  "financialId": "25-036",
  "closeOutReason": null,
  "closedSubstatus": "awarded",
  "proposalDeadline": "2025-01-15T02:00:00.000Z",
  "releaseProjectDate": "2024-12-18T00:35:45.191Z"
}