ITES-11069 - USA (Hinesville, Georgia) - Co-Managed IT Services - Deadline October 23,2026

(1) Vendor needs to provide co–managed IT services to the government authority located in Hinesville, GA. – Provide comprehensive co–managed IT services.• Co–managed services:– Remote Tier 1 end–user support through the ticketing system during normal support hours.– Collaborative support and escalation assistance for server, network, Microsoft 365, backup, and cybersecurity issues.– Monitoring of supported workstations, servers, network infrastructure, backups and security events.– Review and validation of priority infrastructure and cybersecurity alerts, ensuring agency visibility and decision on infrastructure changes.– Patch, vulnerability, and remediation coordination/assistance as needed from agency staff.– Microsoft 365 administrative assistance.– User–account, access–control, and administrative support.– Security incident triage and response assistance.– Technical guidance and escalation support for agency’s internal IT personnel.– Coordination with approved vendors, internet service providers, and technology partners.– Documentation of significant incidents, changes, risks and remediation activities.– Bi–Weekly operational coordination meetings.– Monthly management, service and cybersecurity reporting.– Advisory recommendations concerning staffing, support, and technology operating matters, as requested by the agency, major redesign or platform replacement is not included in the recurring co managed fee unless separately authorized.(2) All the questions must be submitted no later than October 09, 2026. (3) The contract period will be for one year. (4) An optional pre–bid meeting will be held on October 06, 2026.