ITES-10997 - USA (Missouri) - Managed IT Services - Deadline October 14,2026

(1) Vendor needs to provide managed IT services to manage its technology infrastructure, cybersecurity, and end–user support to the government authority located in Missouri.– Collaborate with leadership and the Tech Steering Committee to develop, document, and maintain a multi–year technology roadmap and annual IT budget aligned with standards.– Provide unlimited remote support via a centralized ticketing system, telephone, and email during standard business hours (to be defined), with a documented process for after–hours/emergency support for critical outages.– Develop and execute a standardized, checklist–driven onboarding process for new employees, interns, and volunteers (current contract accommodates up to 60 intern/volunteer onboardings and off boarding’s per year), and a secure offboarding/de–provisioning process for departures.– Deploy, configure, and manage backup and disaster recovery solutions consistent with data protection obligations.– Manage security administration broadly, including breach notification and response, and support staff in performing an annual risk assessment.(2) All question must be submitted no later than September 16, 2026.