CC-3834 - USA (Oklahoma) - 24x7x365 Ethics and Whistle-Blower Hotline Services - Deadline August 12,2026

(1) Vendor needs to provide 24x7x365 ethics and whistle–blower hotline services. • Reporting channels:– Web–based reporting system– Toll–free telephone hotline– Both options must allow safe, anonymous reporting of: Improper relationships, conflicts of interest, policy/rule/ordinance violation and statutes and law violations.• Incident follow–up capabilities:– A call–back feature for anonymous reporters (including PIN or PIN equivalent).– A follow–up process allowing the agency to ask additional questions from complainants (anonymously).• Case access controls:– Role–based access.– Ability to dictate who can and cannot see new cases.– During initial setup and upon personnel changes.• Availability requirements: Service must be accessible 24/7/365.• Quality of call handling: Call takers must be able to communicate clearly.• User access configuration:– System configured for: Multiple intake case managers (including one system administrator) and multiple investigators.• Implementation support:– Initial support setup.– Assistance with system interface.– Demonstration/training materials for managers and investigators.• Data security and integrity: – Document and explain your safeguards.– Secure intake, documentation, and storage of all reports.– Encrypted data.– Username/password–controlled access for system users, not complainants.– Ability to download data, at any time.– Data extraction and destruction upon service completion.• Reporting capabilities: Ability to produce daily/monthly/quarterly/annual reports(2) All the questions must be submitted no later than August 3, 2026. (3) The contract period will be for one year. (4) Mandatory pre–bid meeting will be held on July 27, 2026.