CC-3941 - USA (California) - 24x7 Fraud and Program Non-Compliance Hotline Services - Deadline December 4,2026

(1) Vendor needs to provide 24x7 fraud and program non–compliance hotline services.– Hotline service provider to provide telephone and online hotline services for receiving and processing reports of suspected fraud, program non–compliance, harassment, theft, workplace violence, and other matters identified.– provide authorized personnel with access to reports, case information, and reporting tools through a secure online administrative portal.– Provider shall receive and process reports through telephone and online channels, document information provided by reporting parties, maintain the confidentiality and security of reported information, and provide the functionality necessary for to review, manage, communicate about, and report on submitted cases.– Provide a toll–free telephone number within the continental.– Provide an all–inclusive, fixed price fee covering the anticipated scope of hotline services, including telephone and web–based intake.– Provide hotline service 24 hours per day, seven (7) days per week.– Provide a reasonable call answering process that routes callers to a live representative when live telephone intake is needed.– The proposer shall describe its proposed live answer standard, including how busy signals, callers who abandon before reaching a representative, and calls routed to voicemail or other automated intake will be handled and measured.– Provide callers with the option to remain anonymous.– Support intake of multiple calls at the same time.– Provide an online website through which reporting parties may submit reports in addition to submitting reports by telephone.– Ensure personnel with access to reports, including call center and information technology personnel, have undergone appropriate background checks.– Provide telephone intake in English, Armenian, Russian, Spanish, and Vietnamese, either through qualified staff or qualified interpretation services.(2) All the questions must be submitted no later than November 13, 2026.(3) The contract period will be for one year.