MB-10511 - USA (California) - Ambulance and First Responder Fee Billing Services - Deadline November 13,2026

(1) Vendor needs to provide ambulance and first responder fee billing services.1. Billing and collections:– Timely processing and submission of all EMS transport claims to Medicare, Medi–Cal, private insurance and patients.– Billing for ambulance 911 and first responder fees.– Management of accounts receivable, including follow–up on denials and unpaid claims.– Patient invoicing, statements, and customer service support.– Handling of refund requests and credit balance processing.– Monitoring of payer regulations and prompt implementation of applicable updates.2. Compliance, insurance and security:– Secure systems and practices for protected health information.– Support for audits and data reviews.– Payment card industry data compliance for credit card and electronic transactions.3. Reporting:– The selected vendor shall provide monthly financial reporting and other reporting as requested by the city. At a minimum, reporting shall include:– Gross and net revenue.– Collections by payer type.– Aging reports.– Ad hoc reporting upon request.(2) All question must be submitted no later than October 09, 2026.(3) A contract period will be for five years.