ITES-10564 - USA (Georgia) - Endpoint Technician Services - Deadline July 20,2026

(1) Vendor needs to provide endpoint technician services• Responds to tier 1 and tier 2 support tickets via phone, email, in–person, or remote tools, ensuring timely and professional resolution of technical issues.• Installs, configures, troubleshoots, and maintains desktop computers, laptops, printers, scanners, and other peripheral devices.• Coordinates onsite support and responds to urgent technical issues related to networks, applications, hardware, and city–wide systems, including emergency services and natural disaster events.• Manages user accounts and access permissions for systems including email, phone, applications, and network groups.• Provides first–level support for software and application issues, escalating to tier 3 teams as needed while remaining within defined permissions.• Communicates with internal departments to analyze technology needs and provide tailored support for business processes.• Researches emerging technologies and contributes ideas for improving IT services and solutions.(2) This is not RFP; this is job posting.