SW-121320 - USA (California) - Computer Aided Dispatch (CAD) and Law Enforcement Records Management System (RMS) - Deadline December 7,2026

(1) Vendor needs to provide computer aided dispatch (CAD) and law enforcement records management system (RMS).– Provide an integrated CAD, RMS, mobile and field reporting platform with shared data and workflows.– Support 911 phone–system and ANI/ALI integration as applicable.– Support Text–to–911 workflows where applicable.– Provide configurable call–taking, classification, priority, location, caller, premise, and CAD data capture.– Provide dispatch queues, unit assignment, status, timers, priority, notes, and real–time event updates.– Provide real–time GIS mapping with Esri ArcGIS integration or standards–based interoperability.– Provide case assignment, status, tasks, supplemental reports, investigative notes, attachments, approvals, and closure.– Provide citation workflows and applicable state and local integrations.– Audit creation, modification, deletion, and viewing as applicable, including user, date and time and change history.– Provide source–to–target mapping and identify transformations, exclusions, and assumptions.– Migrate applicable historical attachments, documents and images and preserve record relationships.– Provide searchable and reportable audit activity with user and time–based filtering.– Create future–dated events and reminders with configurable recurrence, ownership, escalation, and conversion to active CAD events.– Capture suspect and arrestee information, probable–cause basis, charges, booking and citation disposition, and related documents.– Provide secure event–driven webhooks or equivalent mechanisms for near–real–time integration without excessive polling.– Capture witness information, statements, contact preferences, confidentiality, subpoenas, and case linkage.– Allow reviewers to return reports with comments, track corrections, preserve prior versions, and prevent unauthorized finalization.– Log AI feature use, user, source context, generated output, material edits, and final disposition to the extent technically feasible and legally permissible.– Receive and associate supported text–to–911 session metadata and transcripts and links when provided by the regional 911 environment.(2) The contract period will be for one year.