Parks and Recreation Department Organizational Assessment Services

The City of Santa Cruz is seeking proposals from qualified consulting firms to conduct a comprehensive organizational assessment of the Parks and Recreation Department. The Department provides a wide range of services and programs, including park maintenance, recreation programming, facility operations, special events, and other public-facing services that enhance the quality of life for residents and visitors. The City seeks an independent evaluation of the Department's organizational structure, staffing, service delivery, operational effectiveness, and long-term sustainability. The assessment will identify opportunities to improve alignment among departmental priorities, available resources, community needs, and the City's Strategic Plan while positioning the Department to effectively deliver services now and into the future. The selected consultant will conduct document review, stakeholder engagement, organizational and operational analysis, benchmarking, and development of recommendations. The final assessment should provide practical, fiscally responsible, and implementable recommendations that improve organizational effectiveness, operational efficiency, service delivery, and long-term sustainability within existing or reasonably anticipated staffing and budget resources. A detailed description of the requested services, project assumptions, deliverables, qualifications, and project schedule is provided in the Preliminary Scope of Services.