SW-119951 - USA (Washington, DC) - Dialpad Voice Application Services - Deadline September 30,2026

Vendor needs to provide Dialpad voice application services. – Provide Dialpad voice application services to support Call Center, Placement Team Customer Service Phone Number, Mental Therapist Crisis Support Main Number for Social Workers and Child Protective Register (CPR) Clearance customer service number.– Ai Custom Moments and RTA – Dialpad Sell Advanced– The DialPad application allows Constituents, Social Workers and Resource Parents to dial a main number and receive automated prompts to connect with Customer Service team and Crisis Support Team for assistance. Staff members from CPR clearance, Placement and Crisis Support utilize Agency provided mobile phone to answer the incoming support call and document call outcome.