HEALTH-10341 - USA (Boston, Massachusetts) - Community-led Mental Health Crisis Response Pilot Service - Deadline August 21,2026

(1) Vendor needs to provide community–led mental health crisis response pilot service to the government authority located in Boston, MA. – Community–led mental health crisis response pilot is being launched to expand culturallyaligned, non–carceral mental health crisis many residents and local leaders are calling for alternatives to traditional emergency systems that reduce reliance on law enforcement and provide support that feels safe, dignified, and community rooted.– The call–takers assess, triage, and dispatch services for individuals experiencing mental health crises. – The crisis response and follow–up component provide field–based crisis intervention services, meeting individuals experiencing behavioral health crises in community settings to provide assessment, deescalation, stabilization, and connection to ongoing care.– A person can request service by calling an independent call line (to be provided by Vendor) or can be referred to the services by a range of partners, including other behavioral health support lines, centers, and programs.– Crisis de–escalation, both emotionally focused interventions and addressing practical needs.– This component serves as the entry point to the mental health crisis response program.– Mental health crises can look different for everyone.– Provide to plan and deliver the Pilot as specified, rather than starting from scratch.– Provide on–the–phone verbal deescalation and emotional support.– Crisis response and follow–up.(2) All the questions must be submitted no later than July 10, 2026.