SW-120291 - USA (Wisconsin) - IT Service Management Platform Replacement Services - Deadline October 26,2026

Vendor needs to provide IT service management platform replacement services.• The objective is to gather insight into proven ITSM platforms and approaches that enhance system stability and performance; provide a modern and intuitive user experience; strengthen communication and notification accuracy; support advanced workflow automation and integrations; improve asset management completeness and accuracy; deliver effective reporting tools and real–time dashboards; offer reliable vendor support; and scale to meet future operational needs.1. Integration options with common enterprise systems– Such as active directory, Entra, SolarWinds, Rapid7, Intune/SCCM.– Real–time synchronization of additions and changes to resources.