ITES-11093 - USA (Fairfax, California) - Information Technology and Managed Services - Deadline October 25,2026

(1) Vendor needs to provide information technology and managed services to the government authority located in Fairfax, CA. – Provide comprehensive Information Technology (IT) support and Managed Services Provider (MSP) services for the full organization.– Single primary technology partner capable of delivering proactive, strategic IT management with an emphasis on cybersecurity, operational continuity, compliance, and a forward–looking migration from server–based infrastructure to a modern cloud environment.– SharePoint and OneDrive Migration:• Assess the current file server structure and develop a phased migration plan.• Execute migration of shared drives and departmental file shares to SharePoint.• Migrate user documents and personal storage to OneDrive.• Establish SharePoint site architecture, permissions, and governance framework.– Help Desk and Remote Support:• Provide a staffed help desk accessible during normal Town business hours (Monday– Friday, 8:30 AM–5:00 PM PST) for all administrative and Police Department staff.• Maintain a ticketing system (e.g., ConnectWise or equivalent) accessible to all covered staff for logging and tracking service requests; provide management–level reporting and visibility.– Remote Monitoring and Management (RMM):• Real–time monitoring of an estimated 50 devices total. • Automated alerting and rule–based response to detected threats or system anomalies.– Network and Infrastructure Management:• Administration of Town–wide local area network, wireless access points (10 APs across 4 locations), and firewall systems for both environments.• Network device maintenance: OS patching, firmware updates for switches, firewalls, and wireless equipment.– Microsoft 365 and Cloud Administration:• Full administration of Microsoft 365 tenant for both town administration and police department, including Exchange Online, Teams, SharePoint, and OneDrive.• Active Directory and Azure AD (Entra ID) hygiene: user provisioning, deprovisioning, access reviews.(2) All the questions must be submitted no later than October 19, 2026.