SW-121612 - USA (Tennessee) - Queuing and Virtual Line Management System - Deadline January 5,2027

(1) Vendor needs to provide queuing and virtual line management system. • Procure a queuing and virtual line management system including implementation, installation, configuration, and on–going maintenance of the solution.• Verify QMS allows multiple categories of services to be provided to customers and allows for prioritization• Confirm system measures actual wait time from check–in to counter service• Tools used to monitor the performance of the proposed Solution• Confirm system measures actual wait time from check–in to counter service.• Validate dashboards show number waiting, workstations open, wait times, and total wait time.• Confirm ticket numbers are displayed correctly on monitors and counter displays.• Validate dashboards show number waiting, workstations open, wait times, and total wait time• Validate reporting includes both wait time and transaction time for total service duration.• Test recall of bypassed ticket numbers and ability to randomly call numbers.(2) All the questions must be submitted no later than November 10, 2026(3) Pre–bid meeting will be held on November 13, 2026.