SW-121181 - USA (Hawaii) - Theatre Ticketing Solution - Deadline November 30,2026

Vendor needs to provide theatre ticketing solution. – Provide ticketing solution that supports a comprehensive and flexible set of capabilities to meetcurrent operational needs and future growth.– The proposed system shall utilize digital ticketing methods (e.g., QR codes or similar technologies) and support online, mobile, and in–person ticket sales via a fully operational, commercially available platform with an established client base.- Marketing and communication tools that support audience engagement, including email and SMSfunctionality, campaign management, and the ability to facilitate targeted outreach to both digital and physical addresses.- Customer data management and segmentation capabilities, enabling the organization analysis of patron information to support audience development, engagement strategies, and targeted marketing campaigns, while maintaining data security and privacy.- Data integration and interoperability, allowing the system to work with other platforms or tools as needed to support marketing and reporting.- Flexible event and seating management, supporting a range of event types such as reserved seating, general admission, and mixed configurations, with tools that enhance both patron selection and administrative efficiency.- Interactive and user–friendly seating interfaces, allowing patrons to make informed seating choices through visual and/or map–based tools, where applicable.- Pricing and promotional flexibility, including the ability to manage discounts, group sales, promotional offers, complimentary tickets, and other pricing strategies.- Ticketing flexibility and patron convenience features, such as ticket transfers, exchanges, or other tools that enhance the user experience.- Point–of–sale (POS) and entry management tools, supporting efficient transactions and patron entry processes, including but not limited to digital ticketing, QR scanning, and tap–to–pay possibilities.- Security and system reliability, ensuring appropriate data protection, PCI DSS compliance, user access controls, and consistent system performance are in order.- Website and platform integration, allowing for a cohesive user experience and compatibility with existing or future web infrastructure and external system.- Data migration support, including the secure transfer of existing patron data, sales history, and relevant records from the current ticketing system as system allows.- Transition planning execution, including a clearly defined implementation timeline, testing phase, and go–live support to ensure minimal disruption to operations.