SW-121950 - USA (California) - Parking Citation and Permit Management Systems - Deadline December 21,2026

(1) Vendor needs to provide parking citation and permit management systems.• Citation Management System (CMS), including: real–time California integration, registered owner lookup for out–of–state vehicles, delinquent collections program, intercept program, citation issuance devices and software, notice mailing, mail–in payment processing, interactive voice response system, customer call and support center, entry of manual citations, and a customer portal for citation management • Permit Management System (PMS), including: permit fulfillment for virtual and physical permits, physical permit stock, notice mailing, mail–in payment processing, IVR system, customer call and support center, and a customer portal for permit management • The CMS shall transfer citation data and violation images from enforcement devices to the CMS software in real–time, allowing motorists to pay citations immediately via all available payment channels• The Contractor shall notify the violator of any citation correction resulting from a make–match failure.• Store and track car rental agencies and vehicle fleet reports of responsible billing parties from parking citations.• Enrollment and maintenance of existing fleet accounts, including enrollment date, contact information, date of termination, enrolled vehicles, etc.• Electronic invoicing and payment tracking.• The CMS shall allow for assigning permissions to access certain features based on user ID, including limitations on the ability to correct dates, duplicate citations, violation codes, fine amounts, and suspension/dismissal codes.(2) The contract period will be for one year.(3) All the questions must be submitted no later than November 30, 2026.