OTHERopen🌐 United Kingdom (Find a Tender)ATOC-PROP-2026-011
The Decision-Making Service Support For Disabled Persons Railcard
Rail Delivery Group
Description
We are seeking to appoint a Service Partner to manage an independent Decision-Making Service (DMS) function within the service that will provide decisions on a Disabled Persons Railcard applicant’s eligibility to purchase a DPRC according to eligibility criteria and rules. The service will focus exclusively on the review, validation, and outcome of DPRC applications, operating within the Rail Delivery Group’s (RDG) CRM infrastructure. This procurement does not include the provision of a customer contact handling service (e.g. inbound calls, webchat, or general enquiries). Instead, it is centred on the processing and assessment of applications and supporting evidence to determine customer eligibility.
Details?
- Posted
- Jun 12, 2026
- Response deadline
- Jul 13, 2026, 11:00 AM UTC (2d)
- Type
- OTHER
- Category
- services
- Procurement method
- Open procedure
- Status
- active
- Estimated value
- GBP 1,800,000
- Buyer
- Rail Delivery Group
- Jurisdiction
- United Kingdom (Find a Tender)
- Award date
- Aug 7, 2026
- Start date
- Aug 31, 2026
- End date
- Aug 31, 2029
- Reference #
- ATOC-PROP-2026-011
- Country
- United Kingdom
- Tender Title
- The Decision-Making Service Support For Disabled Persons Railcard
- Tender Value Currency
- GBP
- Tender Value Amount Gross
- 1800000
- Tender Legal Basis Uri
- https://www.legislation.gov.uk/ukpga/2023/54/contents
- Tender Legal Basis Scheme
- UKPGA
- Tender Description
- We are seeking to appoint a Service Partner to manage an independent Decision-Making Service (DMS) function within the service that will provide decisions on a Disabled Persons Railcard applicant’s el
- Tender Enquiry Period End Date
- Jul 3, 2026
- Tender Special Regime
- utilities
- Tender Submission Terms Languages
- en
- Tender Submission Terms Electronic Submission Policy
- allowed
- Tender Procurement Method
- open
- Tender Submission Method Details
- https://raildeliverygroup.tlb.app.jaggaer.com/esop/tlb-host/public/rail-delivery-group/web/login.html?_ncp=1778233216558.2169246-1
- Planning No Engagement Notice Rationale
- Private UTRs
Contact
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